Category Archives: Business Communications
Credibility: The Crux of Your Motivational Message
Credibility is the crux of any motivational message. Without credibility, the best content in the world will simply get passed over. On the other hand, even an uninspiring speech by a highly credible person will be met with rapt attention … Continue reading
Can the Passion in Your Voice Affect Customer Motivation?
If you want to create customer motivation, one of the first places you should look is yourself. The way you speak and communicate with your customers plays a large role in how they feel about your brand, product or service. … Continue reading
Build a Customer Avatar to Help Focus Your Message
Marketers often speak about talking directly to your customers. Yet how do you really do that? It’s not as if you have a customer sitting right in front of you that you can talk to. One of the best ways … Continue reading
Before Trying to Motivate, Seek to Understand
Before you try to motivate someone, the first thing to do is spend as much time as possible really understanding who they are and where they’re coming from. Your customer doesn’t care that you want to motivate them. They just … Continue reading
How to Handle Rude Customers
Handle Rude Customers Regardless of the type of business you own, brick and mortar, internet based or a combination of the two there is one thing for certain – you’ll eventually have the pleasure of dealing with a rude customer. … Continue reading
